PAY RATE: $52,000
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates meetings and all activities involved with Disaster Related Case Management ensuring that resources are utilized as effectively as possible in meeting the needs of those affected by the wildfires.
- Receives needs assessment surveys and referrals.
- Reviews cases submitted and vets with disaster case managers.
- Assists Unmet Needs Committee in calling meetings and maintaining records of meetings.
- Monitors pending cases progress, acts as a resource to partner agencies and disaster case managers.
- Works with funding agencies and coordinates training for disaster case managers, maintaining a list of trained individuals.
- Provide a comprehensive listing of all unmet needs requests submitted, granted and denied. Submits invoices and requisitions for payment.
- Completes and submits reports as assigned.
- Maintain filing system for cases, letters, memos, and reports regarding cases.
- Promotes and maintains a high level of customer service ensuring that client’s needs are met.
- Promotes and maintains safety culture for staff and clients.
- Regular attendance.
NONESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Acts as a liaison between the organization, disaster case managers and funders roundtable.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated empathy for people in disasters.
- Demonstrated ability to work independently and coordinate with other groups.
- Demonstrated flexibility in changing circumstances.
- Excellent interpersonal skills, which include, written, verbal and listening.
- Ability to coordinate efforts with outside groups.
- Ability to maintain confidentiality.
- Ability to work well in a team structure.
- Ability to adhere to the organizations policies and procedures.
- Ability to work varied shifts, which may include nights, weekends and holidays.
EDUCATION and/or EXPERIENCE:
- Associate’s degree in social work, human services or a related field and previous case management experience or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read, analyze, and interpret common policies and procedures and financial reports.
- Ability to respond to common inquiries or complaints from customers, partner agencies or funders.
- Ability to effectively present information to public groups, and the unmet needs committee and funders roundtable.
MATHEMATICAL SKILLS:
- Ability to read add, subtract and multiply.
REASONING ABILITY:
- Ability to deal with several abstract and concrete variables.
- Ability to defuse agitated clients and/or employees in stressful situations.
- Ability to interact and have compassion for persons with mental or physical disabilities.
- Ability to manage many projects at a given time.
- Ability to perform well under pressure.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Access to an insured vehicle and a valid driver's license.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
- Occasionally required to reach with hands and arms.
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close and distance vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions.
- The noise level in the work environment is usually moderate.
